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Support

How can we help you?

Find answers to common questions about our sourcing, delivery, and the art of the perfect extraction.

The Coffee

We partner exclusively with sustainable high-altitude farms. Each batch is meticulously selected based on its extraction profile and roasted in small quantities to preserve the volatile aromatics essential for a perfect crema.

Yes, our aluminum capsules are precision-engineered to be 100% compatible with Nespresso OriginalLine machines, ensuring a seamless flow and optimal pressure during extraction.

We offer three distinct roast profiles — Light (bright and fruity, ideal for lungo), Medium (balanced with caramel notes, our most popular), and Dark (bold and full-bodied, designed for espresso and ristretto). Each is roasted in small batches weekly to guarantee peak freshness upon delivery.

Yes. Our capsules are crafted from high-grade aluminum, which is infinitely recyclable. Each order includes a prepaid return envelope so you can send used capsules back to us — we handle the recycling through our certified partners, keeping your coffee ritual as sustainable as it is indulgent.

Store your capsules in a cool, dry place away from direct sunlight and strong odors. Each capsule is nitrogen-flushed and hermetically sealed at the moment of roasting, preserving the complexity of the blend for up to 18 months. We recommend keeping them in their original packaging until the moment of use for the finest possible cup.

Doro sources exclusively from single-origin and micro-lot farms where altitude, soil composition, and harvest timing are tightly controlled. Unlike mass-produced capsules that blend and roast for consistency at scale, we roast in small weekly batches and seal within hours — so what arrives at your door is coffee at the absolute peak of its aromatic life.

Shipping & Delivery

We currently deliver across North Macedonia and Kosovo. Every order is packed with care to maintain optimal freshness in transit, using climate-conscious, minimal-waste packaging materials.

Orders placed before 2:00 PM CET are processed the same day. Standard delivery across North Macedonia and Kosovo typically arrives within 2–3 business days. Express next-day shipping is available for orders placed before noon.

Free standard shipping is available on all orders over 1,500 MKD within North Macedonia and over €12 within Kosovo. The applicable delivery fee for smaller orders is displayed transparently at checkout — no surprises.

Yes. As soon as your order leaves our roastery, you will receive a tracking link by email. You can follow your shipment in real time through our courier's portal. If you haven't received tracking details within 24 hours of your order confirmation, our concierge team is happy to assist.

All orders are dispatched in rigid, crush-proof outer boxes to protect the capsules during transit. Inside, capsules are organized in their sealed sleeves to prevent movement. We use recycled and recyclable materials throughout — because great coffee should not come at the planet's expense.

Orders & Payments

We accept Visa and Mastercard credit and debit cards. All transactions are processed over fully encrypted connections, so your payment details are always secure.

Orders can be amended within 1 hour of placement, before they enter our packing queue. After this window, your order will already be in preparation. If you have an urgent request, please reach out to our concierge team as quickly as possible and we will do our best to accommodate you.

Absolutely. Our checkout is secured with SSL encryption and all card processing is handled by a PCI-DSS compliant payment provider. We never store your full card details on our servers. You can shop with complete confidence.

Brewing & Extraction

Nespresso machines are factory-calibrated to brew at around 83–86°C, which falls within the ideal window for extracting the full aromatic complexity of our blends. We recommend running a water-only cycle before your first capsule of the day to flush the system and stabilize the temperature.

Our Light roast performs beautifully as a lungo (110ml), allowing its floral and fruity notes to open up fully. The Medium roast is versatile — excellent as both espresso (40ml) and lungo. Our Dark roast is crafted specifically for short espresso and ristretto pulls (25–40ml), where its intensity and body truly shine.

For the richest crema, ensure your machine's brewing head is clean and descaled regularly. Use freshly drawn cold water in the reservoir, as re-boiled water has lower dissolved oxygen and produces a thinner foam. Our aluminum capsule design is engineered to create back-pressure at the optimal rate, so a well-maintained machine will reward you with a dense, persistent crema every time.